CONSULTING
Over five years at Deloitte, I developed and honed a number of business consulting skills.
I worked with a number of different clients, across sectors. Example clients and projects are included here:
BRAND: Sainsbury's is the second largest chain of supermarkets in the UK
MY ROLE: Senior Consultant -
Business Case Project Lead
CHALLENGE: Determine which retail innovations to prioritise and asses ROI
METHOD: Led the development of a Business Case project that quantified the benefit of innovations on the business
OUTCOME: Presented business case and findings to the Head of Loyalty, who was subsequently given a budget for implementation
BRAND: Veeip is a start-up with a digital loyalty proposition
MY ROLE: Senior Consultant -
Business Case Project Lead
CHALLENGE: Evaluate the viability of the start-up's business proposition and develop a prototype
METHOD: Assessed the value of their loyalty proposition, designed a model to demonstrate ROI to retail partners, researched competitive landscape and market positioning and managed the development of a prototype app to bring the concept to life
OUTCOME: Supported the start-up to realise initial capital funding
BRAND: The British Broadcasting Corporation is the world's largest broadcaster, headquartered in London
MY ROLE: Project Consultant -
Reporting to Project Manager
CHALLENGE: Help the BBC improve the efficiency and effectiveness of Creative Services
METHOD: Worked with the Head of Creative Services to review the current commercial model in place with external agencies, highlighting the strengths and weaknesses. Researched trends that would impact the BBC’s future advertising requirements.
OUTCOME: Our findings were implemented
BRAND: Honda is one of the largest automobile manufacturers in the world
MY ROLE: Project Consultant -
reporting to Project Director
CHALLENGE: Improve the efficiency of the marketing function across Europe
METHOD: Led a review of their European marketing operations to identify opportunity areas for centralisation and process improvement
OUTCOME: Presented proposal to the Heads of Car Sales and Marketing
BRAND: BT is a multinational telecommunications company headquartered in London
MY ROLE: Project Consultant -
reporting to Project Director
CHALLENGE: Evaluate BT's online B2B proposition when compared against competitors AT&T and Verizon
METHOD: Developed a framework for rating online B2B capabilities, and analysed qual & quant data to produce recommendations
OUTCOME: Produced a report and a prioritisation matrix for enhancing weak capabilities
BRAND: LBG is a British retail and commercial bank with branches across the UK
MY ROLE: Project Consultant -
reporting to Project Director
CHALLENGE: Help LBG determine how to deliver key services to commercial customers after HBOS and Lloyds systems are merged
METHOD: Used interviews and doc reviews to understand current processes of both banks. Designed new processes for 'merged' state and work arounds
OUTCOME: Presented target process designs to Head of Commercial Banking who hired us to implement them
BRAND: HMRC is a non-ministerial department of the UK Government
MY ROLE: Project Analyst -
reporting to Project Director
CHALLENGE: Change staff culture and behaviours with regard to IT security
METHOD: Used qual & quant to understand what specific behaviours were putting security at risk. Proposed tactics to change behaviours and track progess
OUTCOME: Presented recommendations to Programme Board, who implemented them